We couldn't be more excited to attend the SSA 2021 Fall Conferences & Tradeshow in Vegas, September 7-10!
Not only are we looking forward to catching up and connecting with the self storage community, but our own, Tommy Nguyen will be hosting a workshop on the Customer Journey.
Sign up to let us know you're coming and to get a special SSA Conference Checklist before you arrive!
Conference Overview & Schedule
Wednesday Highlights
- 8:00 - 8:45a: Concurrent Educational Sessions
- CONTACT-FREE RENTALS & CAPTURING ONLINE DEMAND
- MARKETING IN THE NEW NORMAL
- FINANCING OPPORTUNITIES POST COVID-19
- 9:00 - 9:45a: Concurrent Educational Sessions
- ACQUIRING SMALL SELF STORAGE FACILITIES IN SMALL MARKETS FOR BIG PROFIT
- WHERE MAINTENANCE MEETS CONVENIENCE AND RESULTS IN MORE TIME AND SUCCESS
- 10:15 - 11:30a: Foundation Forum address, Unstoppable Cultures, with Ginger Hardage
- 11:30 - 4:00p: Trade Show floor open in the Marquee Ballroom!
- 4:15 - 5:30p: Educational Roundtables
- Catch Tommy's Roundtable: The Customer Journey: Your Path to Renting More Units
- 5:45 - 6:30p: Concurrent Educational Sessions
- ELIMINATING THE CONVERSION BLIND SPOT WITH TOTAL LEAD-TO-RENTAL ATTRIBUTION STRATEGIES
- THIRD-PARTY MANAGEMENT: WHO, WHAT, WHEN, WHERE, AND WHY
- REDUCE THE COST OF ENERGY UPGRADES USING TAX INCENTIVES, REBATES, AND ENERGY SAVINGS
Thursday Highlights
- 8:00 - 8:45a: Concurrent Educational Sessions
- OWNER PANEL: A ROADMAP TO NEW PROFIT CENTERS IN YOUR SELF STORAGE OPERATIONS - TECH-ENABLED VALUE CREATION
- POST COVID: DESIGN SOLUTIONS FOR HEALTHY SELF STORAGE FACILITIES
- 4 SIMPLE STRATEGIES SELF STORAGE OWNERS CAN IMPLEMENT TODAY TO AVOID ADA LAWSUITS
- TRENDS EMERGING OUT OF THE COVID-19 CRISIS
- 9:00 - 9:45a: General Panel Session, Navigating the COVID Regulatory Climate
- 10:00 - 11:30a: Keynote Address with Joe Russell (CEO of Public Storage)
- 11:30a - 3:00p: Trade Show floor open in the Marquee Ballroom!
- 3:15 - 4:00p: Concurrent Educational Sessions
- THE CHANGING LANDSCAPE OF PRIVACY IN SELF STORAGE
- AN EXPERT PANEL: HOW TO MASTER MULTI-SITE SECURITY MANAGEMENT
- GET YOUR MONEY! AUDITING FOR LOST REVENUE, MISSING DOLLARS AND IGNORED VALUE
- 4:15p - 5:00p: Concurrent Educational Sessions
- INDUSTRY IN TRANSITION: WHAT THE PANDEMIC FALLOUT MEANS FOR THE FUTURE OF SELF STORAGE INVESTING
- THE INTERSECTION OF PRICING AND CUSTOMER PSYCHOLOGY
- NAVIGATING COMPLIANCE IN THE DIGITAL AGE
- 5:15p - 6:00p: Concurrent Educational Sessions
- THE HIDDEN FLOOR - MAXIMIZING PROFIT WITH ROOFTOP SOLAR
- WIN WITH 10 STORAGE PROCESSES THAT WILL HAVE YOU ON TOP
Friday Highlights
- 8:00 - 8:45a: Concurrent Educational Sessions
- WORD OF MOUTH ISN’T FREE
- REMOTE MANAGEMENT METHODS TO REDUCE LABOR AND INCREASE PROFITABILITY
- SHAPE UP YOUR STORAGE AUCTIONS: AN AUCTIONEER’S GUIDE TO CREATE YOUR BLUEPRINT FOR SUCCESS
- OUR FACILITY IS AT 90-100% OCCUPANCY! WHAT NOW?
- 9:00 – 9:45a: Concurrent Educational Sessions
- UPGRADE YOUR ONLINE RENTAL PROCESS AND TENANT PORTAL
- BUY VS. BUILD: THE GREAT DEBATE
- FEASIBILITY CONSIDERATIONS FOR BUILDING BOAT AND RV STORAGE
- LEVERAGING ‘NEAR ME’ SEARCHES
- 10:00 – 11:15a: Closing General Session, Top 10 Mistakes That Break Up a Family Business with Jolene Brown
Where do I go? Maps for SSA 2021 Fall Conference
![SSA 2021 - MGM Map](https://www.storagepug.com/hs-fs/hubfs/Events/SSA%202021/SSA%202021%20-%20MGM%20Map.png?width=1192&name=SSA%202021%20-%20MGM%20Map.png)
The two major areas of the SSA are the Conference Center (where seminars and workshops happen) and the Marquee Ballroom (where the Tradeshow is located).
![SSA 2021 - Trade Show Map](https://www.storagepug.com/hs-fs/hubfs/Events/SSA%202021/SSA%202021%20-%20Trade%20Show%20Map.png?width=1359&name=SSA%202021%20-%20Trade%20Show%20Map.png)
Self Storage Customer Journey Workshop
Speaker: Tommy Nguyen
Time: Wednesday, September 8 @ 4:15 - 5:30 pm
Location: Grand Ballroom 115-116
Be sure you catch Tommy's Customer Journey Session at the Educational Roundtables on Wednesday afternoon!
- When you say "customer journey", what are you even talking about?
- Do I need to be a marketing expert to improve my customer journey?
- What are the key steps in the customer journey?
- What do customers really care about? How can I delight them before, during, and after the rental?
- What is the most effective way to get 5-star reviews?
![pug-socks-fssa](https://www.storagepug.com/hs-fs/hubfs/pug-socks-fssa.jpg?width=716&name=pug-socks-fssa.jpg)
StoragePug Booth - Play Trivia with us!
One of our favorite parts of tradeshows is getting to see you face-to-face! Come by the StoragePug booth, #247, and say hi to the team.
If you're really feeling smart, come play some "Pug Trivia" for a chance to win some Pug Swag or our infamous "Pug Socks."
See you there!