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We were using another company but were not getting the results we were hoping for. We felt like a number and not a priority. Response time to changes were taking too long and the design was very basic. We had asked for a revamp to include Coming Soon locations and simply weren't happy with what they came up with.
We heard about StoragePug at the Tennessee Self Storage Association first and then visited with them several times at different self storage shows.
We LOVE the excitement and innovation of this team. I sat with Tommy for a presentation in Knoxville in September and I was so impressed with what they could offer us.
These guys are excited about what they do. Not only do they make recommendations and offer solutions that will work best for my business needs and goals, they also listen! Their response time is extremely timely too.
We immediately saw a new, fresh user friendly design. The use of images is fantastic and our brand is well represented. And you don't lose the appeal if you are on your phone. Our site is great from a PC, laptop, tablet or phone.
I don't have to worry about how my site is performing. I see it every day with the tools they provide. They also know what properties need special attention and they are working with me to make sure my advertising is in line with my digital competitors.
We needed to upgrade our websites to a mobile first design and StoragePug delivered. Thanks to Tommy and his team, we now have a unique and fresh look that not only matches our brand but is also leaps and bounds beyond where we were.
We researched several other larger companies for this service and found StoragePug to be a perfect fit for who we are and where we wanted to go. During the design and build process, Tommy and the StoragePug team have been completely open and responsive to our ideas, implementing many features that help us beat our competition.
They are without a doubt a big part of our success. I highly recommend them, 5 stars!
I texted my entire family after I got off the phone with StoragePug. I am so happy. Their team is a resource that is taking a weight off my shoulders that I’ve been carrying for two and a half years. This position was laid in my lap rather suddenly, so for someone like me, who has little business experience, StoragePug is a lifesaver. I’m so glad I don’t have to reinvent the wheel anymore.
We’ve had a small storage facility that has required a great deal of facility and marketing attention. Unfortunately, it has been very difficult to market these last two years due to my own lack of experience. In a moment of sheer frustration, I Googled “How to market a small storage facility.” To my huge relief, I found StoragePug. This company is far beyond anything else I had found in the past. Their marketing actually works.
This young company has so much to offer to develop storage business websites, and how to do SEO. I don’t feel alone anymore in this venture because I know I have these guys at StoragePug.
They know the Storage business. The owner is from a storage family, his partners are true friends. They make it a "family", "No One Left Behind" working partnership.
Easy user friendly systems just about maxed out rental units.
Working with StoragePug is too easy. I can always get ahold of them quickly if I need to update something or make a change to my site.
I'll be honest, my business and life has been improved by partnering with StoragePug. I have relieved my stress of "making it in the Storage business" and gained some good friends which are always looking out for my best interests.
If you are a mom and pop Storage operator but want to be able to compete with the large REIT's, get ahold of StoragePug right away before you miss any more business!
We have been in the storage business for over 14 years and have never had a better experience than we have with StoragePug! We were looking for new storage software as ours was just not robust enough and did not center around our customers.
No one in the business understands storage customers better than StoragePug. Not only do we love the beauty, ease and maneuverability of the website and software, so do the customers! We repeatedly hear from our customers that they are happy we made the switch to StoragePug.
Our business is up on internet generated business. Also we are renting to tenants via our website and even talking to them - it has given us 24 hour coverage without having to man the phone.
We have increased the value of the properties by $50,000 to $100,000 by partnering with StoragePug.
Before StoragePug, we had no web support, unable to rent or reserve online, hard to read and navigate website, the list is long.
I like that any time I have a question or concern I can click or call and I get a response in no time. Website is great and customer service is phenomenal.
We get a lot more web traffic and that transforms into more rentals. Tenants love paying online now. Moe rentals and online payments because the website is so easy to navigate.
We have been using StoragePug for our company website now for 9 months. We can't say enough good things about Tommy and his team. Their customer service is outstanding! When we have a problem or question, we get an immediate response from StoragePug.
As a business owner, that is crucial to our business running smoothly. StoragePug also dug in and recently resolved a Google Maps issue that our company had been dealing with since we first opened. This was not an issue that was related to StoragePug in anyway, however they knew it was affecting our business and took the lead on helping us to get it fixed.
Our StoragePug website is very user friendly and the customers never have issues with paying bills or reserving units. We highly recommend StoragePug.
We were using a different website company but were having a lot of issues with online leads and rentals. The old website was not very customer friendly
I met Tommy at one of the National Self Storage Association conference and was intrigued by their fresh approach to the storage industry. The data and statistics they showed us really impressed us
They are a great partner and we have a lot of interactions on how to keep improving the customer experience on our website, as well as talking about new and exciting products that the industry has not really seen yet.
We had a decent website but the design was not done mobile first, which was the problem we were trying to solve. We also only had the ability to do online reservations and not rentals, which was another thing we were looking to do.
I interviewed several companies in addition to StoragePug. All of them could give us a similar end product but StoragePug felt more like us. Energetic, enthusiastic and easy to work with not to mention their pitch was by far more engaging to us than the others.
Working with StoragePug has been great. They are very responsive to any request and were so patient through the build process with all our rounds of changes. I think that would be where we get the most value. We are particular about our look and feel and StoragePug has been able to customize their produce to meet all our needs.
Our website is so easy to use and navigate that is has improved our connection with both new and existing customers because of their ease of use.