We couldn't be more excited to attend the ISS 2021 World Expo in Vegas, July 13-16! Not only are we looking forward to catching up and connecting with the self storage community, but our own, Tommy Nguyen will be sharing a special Customer Journey workshop.
Self storage facilities spend considerable amounts of money to obtain leads. However, knowing follow-up techniques to turn leads into potential renters is a critical piece of the self storage sales cycle.
In today’s increasingly digital world, self storage facilities must improve the self storage customer experience (CX) for new and potential tenants. One of the key areas where customer experience is especially critical is online rentals for self storage.
In self storage, setting discounts to attract new tenants is a common practice. However, discounts can quickly eat into profit margins or attract the wrong kind of customer if not implemented purposefully.
Collections are rarely something we want to talk about, but they are a significant part of any self storage business. In this Spotlight, Alonna Ross of StorageAuctions.com and Brian Wofford of Storage Masters discuss a topic every operator and manager has to deal with - late payments.
We couldn't be more excited to attend the SSA 2021 Spring Conference and Tradeshow on June 2-4! Not only are we looking forward to catching up and connecting with the self storage community, but our own, Tommy Nguyen will be sharing a special Google My Business Session on Friday.