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ISS 2021 World Expo | Self Storage Conferences & Tradeshows

We couldn't be more excited to attend the ISS 2021 World Expo in Vegas, July 13-16! Not only are we looking forward to catching up and connecting with the self storage community, but our own, Tommy Nguyen will be sharing a special Customer Journey workshop.

Tuesday, July 13, 2021 | 9:00 AM PT

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See you there!

Get conference updates and overviews

ISS 2021 World Expo

StoragePug and the Customer Journey Workshop

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Tuesday, July 13, 2021 | 9:00 AM PT

We couldn't be more excited to attend the ISS 2021 World Expo in Vegas, July 13-16!

Not only are we looking forward to catching up and connecting with the self storage community, but our own, Tommy Nguyen will be sharing a special Customer Journey workshop.

Sign up with the form at the top of the page to let us know your coming and to get a special ISS Conference Checklist before you arrive.

Sign Up for Updates →

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Conference Overview & Schedule

Tuesday

An education and networking day, with Development Workshops for new operators and Educational Workshops for the rest of us!

Wednesday & Thursday

Two days full of sessions, workshops, and booths to check out in Exhibit Hall.

9:00 AM - 5:00 PM - Exhibit hours on both days, Mirage Events Center (Expo Hall)

The ISS has created some great educational tracks to help organize the different session types.

  • Ownership Track
  • Customer Experience Track
  • Investing Track
  • Technology Track
  • Management Track
  • Building Track

Be sure you take some time to explore the different Session and Workshop options! You can check out the full Session list here.

Friday

One last day of networking and learning! There are two workshops in the morning (8am-12pm) and two in the afternoon (1pm-5pm): Acquisitions, Operations (I and II), and Risk Management.


Where do I go? Maps for ISS 2021 World Expo

The two major areas of the World Expo are the Grand Ballroom (where seminars and workshops happen) and the Mirage Event Center (where the Exhibit Hall is located).

iss2021-map

Mirage Resort Property Map

Exhibit Hall

ISS 2021 - booth map

Explore the ISS Floor Map

Self Storage Customer Journey Workshop @ Storage Talks

Speaker: Tommy Nguyen
Time: Wednesday, July 14 @ 4:30 - 5:30 pm
Location: Grand Ballroom F

Be sure you catch Tommy's Customer Journey Workshop at the Storage Talks - a new roundtable discussion format.

  1. When you say "customer journey", what are you even talking about?
  2. Do I need to be a marketing expert to improve my customer journey?
  3. What are the key steps in the customer journey?
  4. What do customers really care about? How can I delight them before, during, and after the rental?
  5. What is the most effective way to get 5-star reviews?

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StoragePug Booth - Play Trivia with us!

One of our favorite parts of tradeshows is getting to see you face-to-face! Come by the StoragePug booth, #932, and say hi to the team. 

If you're really feeling smart, come play some "Pug Trivia" for a chance to win some Pug Swag or our infamous "Pug Socks."

See you there!

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