You’ve got a new tenant moving in. What do they need to know on move-in day?
And do you have a plan to get it to them?
It's important to make sure a tenant knows what they need to know before they arrive at your self storage facility with their stuff. An informed customer is a happier customer, and it also means fewer headaches for you and your managers! Our New Tenant Welcome Letter template has the inspiration you need to make day one a success for your new renter.
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New Tenant Welcome Letter
You don't want your customers feeling lost on their first day at your storage facility.
A new self storage tenant needs more than a message confirming they've been approved to move in. They need the whole picture. The information might seem apparent to you, but that's not always the case for your customer!
Their storage unit number, where to go when they show up, what they should bring with them on their first visit, and more—there's so much to tell your new tenant ahead of time!
What happens when they show up and they don't have this information on hand?
At best, confusion. At worst, dissatisfaction.
Make sure your customers are informed. Let them know where to go and what to do when they come in!
The move-in is one of the most important steps in your customer's journey.
Why? It’s your tenant’s first interaction with you as a renter. You convinced them to rent from you. Now it’s time to show them it’s worth staying. And that starts immediately.
We've got just what you need to get started with our New Tenant Welcome Letter, part of our Operator Toolkit!
What you need to tell your tenants ahead of their move-in date can vary. How you run your self storage business may differ from your neighbors. However, there are some pieces of information that you should definitely include on your list!
Here’s a short list of ideas for things that a welcome letter should include:
Preparing your new move-ins with proper communication ahead of their arrival levels up your tenant management! These days, consumers are used to getting all of the information they need up front. Keep your customers happier and make life easier for you (or your managers) with this and more templates from our Operator Toolkit.
For more great resources and information, check out the links below!
At StoragePug, we build self storage websites that make it easy for new customers to find you and easy for them to rent from you.
