- Why Insights?
- Get in Touch
August 16, 2018
Problem tenants are an unpleasant part of any industry. A rude tenant may leave a bad review online that the world can see, jeopardizing the stability of your self storage investment.
Here are some strategies you can use to handle problem tenants and turn their temporary annoyance into a long-term, loyal back and forth relationship.
A good back and forth communication is the most effective way to avoid annoying or problematic tenants.
You will regularly come across difficult, rude, and unsympathetic tenants. Some of the times they’ll be right, and other times they will be wrong.
While you can’t protect your property from the occasional and inevitable climatic, environmental, architectural or pest-based problems, you can deal with your problem tenants in a positively.
If a tenant regularly fails to pay the rent then perhaps it is time to stop being so soft-hearted.
Most people who have been in the self storage business know that the people who sign up for a lease agreement and are serious about it, often pay their dues on time.
Not doing so due to ‘hospitalization’ or ‘vacationing trips’ are, more often than not excuses. Particularly because it’s straightforward to pay up in this day and age with so many different modes of payments being available.
Self storage units are notorious for offering just about the same amount of space as a studio apartment for a quarter of the price.
So, it’s hardly a surprise that more and more economically struggling people are choosing to live in a storage unit.
However, over the years, this has resulted in some seriously dangerous consequences, legally as well as health-wise.
If you want to avoid live-in renters, here are a few things that you can do.
Many of the points mentioned above require you to take a stand, be strict and upfront –and that may not come as naturally for many of us.
Being a little harsh to protect your business does not make you a bad person –and in the future, you might want to stick to straightforward customers.
If you enjoyed this article, here are some others you might like: