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Moderators: Melissa Huff and Tommy Nguyen
Featured Speakers: Stephanie Tharpe, Sue Haviland, Cindy Ashby, Jim Ross, Denise Bowley, Ben Hendricks, Jason Lee, Jim Mooney
Focus: Owners and Managers
Aired: April 9, 2020
Gabfocus Sessions are weekly, virtual workshops for self storage owners, managers, and operators. Brought to you by the team behind Gabfest: StoragePug and MR Management.
Each session features hand-picked industry pros who will dive deep into relevant topics surrounding our industry, share best practices, and explore trends in the market. It's our hope that these sessions help you navigate your self storage business better during these uncertain times.
Want more tools for your managers? Join us on Gabfocus weekly on Thursdays.
These are just a few of the questions answered during this session! Get your pen and paper ready!
Our panelists will be happy to answer any questions you have. We hope you enjoyed this Gabfest Session. Talk soon!
We asked the panelists: "What's the most important tool to give your manager during this time?".
Provide access to educational resources. Make awards a part of their job, such as Top Retail Sales, Top Reviews, etc. - Stephanie Tharpe
Let your managers manage. Trust them. Empower them to do the right thing. The best thing you can provide them is your trust. - Sue Haviland
Vision and awareness of their position. Make it clear what the vision is for the company. - Cindy Ashby
Send people to virtual conferences. Duh! - Jim Ross
Access to all forms of communication with their customers. Make it easy for customers to engage managers via text, Facebook, Yelp, Google, website, etc. Whatever they prefer. - Denise Bowley
Be present. Make yourself available. Give your managers a sense of ownership. - Ben Hendricks
The biggest thing I can give my managers is myself. I'm available Monday-Sunday. Anytime they need me, I'm there. - Jason Lee
Common sense and critical thinking. - Jim Mooney
Knowledge. Make sure you have resources and an operations manual. - Melissa Huff
Word of the Day: Omni-channel. Serving customers in a way that creates an integrated and cohesive customer experience no matter how or where a customer reaches out.
Key Takeaway: Community. When in doubt, give your team confidence by building an amazing support system. Introduce them to resources and experts. Create a community and encourage continuous learning. We all win.
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