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2020 has been a wild year, but Gabfocus has been a huge highlight! This one was a little different. Instead of having our speakers focus on one topic, we brought in as many experts as we could to share about what they've learned this year and some good news from the industry.
Category: Marketing & Operations
Focus: Owners and Managers
Aired: December 10, 2020
If you don't have time to watch the whole Session, here are some of our favorite parts:
We asked our experts: What’s one of your biggest priorities for 2021?
"One of my biggest priorities is to focus on contactless leasing. This will in no way replace the manager, but we don't know what's going to happen over the next five years. I want all of our facilities to be able to rent units 100% contactless. To do that, we'll need manager training and that's going to take time." - Denise Bowley
"Our big goal is to expand and try to buy some more facilities. There's a lot of opportunity right now because a lot of smaller 'mom and pop' facilities weren't prepared for this year and are looking to get out of storage. So my biggest goal is to be in acquisition mode." - Jim Mooney
"We're just excited about growing! Our management company is taking on five new facilities and our storage company is wrapping up three builds in the first Quarter. So, focusing on growth but also on continuing to make our operations digital and online rentals as easy as possible." - Stephanie Tharpe
This Session was about more than self storage. It was a reminder that we're all human, that we need each other, and that we should cherish the moments and opportunities that we have. On a more practical side, we were reminded that self storage continues to be a robust, resilient industry and that embracing technology is a crucial way to be prepared for whatever the future brings. We're so thankful for an amazing 2020 Gabfocus Season, and we can't wait for more next year. Happy holidays to all!
Gabfocus Sessions are virtual workshops for self storage owners, managers, and operators. Brought to you by the team behind Gabfest: StoragePug and MR Management.
Each session features hand-picked industry pros who will dive deep into relevant topics surrounding our industry, share best practices, and explore trends in the market. It's our hope that these sessions help you navigate your self storage business better during these uncertain times.
Want to learn more about self storage? Join us on select Thursdays for Gabfocus.
These are just a few of the questions answered during this session! Get your pen and paper ready!
Our panelists will be happy to answer any questions you have. We hope you enjoyed this Gabfest Session. Talk soon!
“Once your operation is in place, you can become more dynamic with your pricing, but that requires data. You need some method of being able to record the data that you need to know whether your price is in the right place - whether you need to move it up or start giving some concessions.” - Warren Lieberman
“I never want to downplay to what someone else is doing. I'm better than they are, then I'm going to be worth a higher price. That's what value is. If you go out to a restaurant and get really good service, would you go back? Yes! What if it was pricier? You'd still go back because you got better service and a better product.” - Jim Mooney
"It's good to be informed on your competition. I don't want to ignore them, but I don't want to respond too strongly to them either." - Warren Lieberman
"We did a survey of 10,000 facilities on their pricing. We found out that two-thirds of those operators didn't change the price of a single unit of the course of a month." - Warren Lieberman
“Rate increases and value pricing are the number one ways to grow your revenue.” - Jim Mooney
"Tenants in more convenient units tend to be less price sensitive." - Warren Lieberman
"The size of the unit is only one aspect of what people are willing to pay for." - Warren Lieberman
We asked our panelists: What’s the biggest hurdle to introducing value pricing to my facility?
““Manager buy-in is going to be the biggest hurdle to overcome. ” - Jim Mooney
“Embracing the concepts and believing that this can really work. If you don't, you're going to find all sorts of reasons not to do it. After that, the next biggest hurdle is just ranking the units. You don't want to do it alone. Divide it amongst your team, and get help.” - Warren Lieberman
Traditional pricing for storage units has centered around size. A smaller unit costs less than a bigger unit. Right? In this Session, we learn how pricing can be dynamic and really depends on what matters most to a customer. Borrowing insights from other industries, Warren and Jim discuss how significant convenience and availability can be when pricing your units, as well as a whole host of other features and amenities. In short, the value of your units isn't static. Introducing dynamic value pricing to your facility, can not only help you get more out of your units, but it lets your customers prioritize and choose the qualities about your units that matter to them most.
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