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Session 8: The Whole Customer Experience

Session 8: The Whole Customer Experience

  • How Do We Look? Taking a hard look at how your customer sees your self storage operation
  • Best practices for amazing customer experience 
  • Disaster Preparedness and COVID-19
  • Exit Surveys

Moderator: Melissa Huff
Pros: Jim Mooney and Cindy Ashby
Peers: Jess Casto and Phil Murphy

Category: Operations
Focus: Owners and Managers
Aired: March 17, 2020
Duration: 29:48

Gabfest On Demand

Brought to you by industry Pros and Peers, The Self Storage Gabfest is a live, virtual conference for self storage owners, operators, managers, and investors. Gabfest 2020 was broadcasted live on March 17, 2020.

Gabfest Highlights:

  • 12 Action-packed Panels
  • 20+ Peers (Owners, Managers, and Operators)
  • 30+ Pros (Operations, Marketing, Technology, Lending, Portable, Legal)

You can relive the entire, all-day event. Watch from anywhere at any time. 

Want more tools for your managers? Join us on Gabfocus weekly on Thursdays.

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Live Q&A

  1. COVID-19 and Disaster Preparedness
  2. What is the first question you should ask?
  3. My store is old. What can I do to update it?
  4. What is the best way to see my store with fresh eyes?
  5. How often should we have you tweak our website to create more eye catching candy for clients to see and be user friendly? (Michael Spear)

These are just a few of the questions answered during this session! Get your pen and paper ready!

Live Poll Results: What social media platform do you use to promote your self storage facility?




Meet your panelists


Jim Mooney

Freedom Storage Management

Website: https://freedomstoragemanagement.com
Email: jmooney@freedomstoragemanagement.com

Cindy Ashby

Janus International

Website: https://janusintl.com
Email: Cynthia.Ashby@janusintl.com

Phil Murphy


Website: https://www.callpotential.com
Email: phil@callpotential.com

Jess Casto

STORExpress Self Storage

Website: https://storexpressselfstorage.com/
Email: jess@storexpress.com

Got questions or comments for the panelists?

Our panelists will be happy to answer any questions you have. We hope you enjoyed this Gabfest Session. Talk soon!

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Disaster Preparedness and COVID-19 Resources

Helpful Guides

Workshop Highlights

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