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Session 2: Giving Managers the Tools to Succeed

Session 2: Giving Managers the Tools to Succeed

  • How to Audit Yourself and Operational Auditing
  • Learn important tips and tools managers need to succeed
  • Discover how to support managers remotely

Moderator: Stephanie Tharpe
Pros: Cindy Ashby, Jim Ross, and Denise Bowley
Peers: Ben Hendricks and Jason Lee 

Category: Operations
Focus: Owners and Managers
Aired: March 17, 2020
Duration: 29:16

Gabfest On Demand

Brought to you by industry Pros and Peers, The Self Storage Gabfest is a live, virtual conference for self storage owners, operators, managers, and investors. Gabfest 2020 was broadcasted live on March 17, 2020.

Gabfest Highlights:

  • 12 Action-packed Panels
  • 20+ Peers (Owners, Managers, and Operators)
  • 30+ Pros (Operations, Marketing, Technology, Lending, Portable, Legal)

You can relive the entire, all-day event. Watch from anywhere at any time. 

Want more tools for your managers? Join us on Gabfocus weekly on Thursdays.

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Questions in this session

  1. What is the most surprising discovery you have found during an audit?
  2. What items do you audit that another owner/auditor may overlook and not realize the importance of?
  3. Have you ever terminated a manager on the spot during an audit?
  4. Give me an example of a goal you place on your managers and what tools do you provide to insure success. 
  5. How often do you provide additional training and what platforms do you use?
  6. What do the pros recommend? What do they think is a key takeaway to help improve mom/pop storage facilities so they can properly compete with the big name storage companies 

These are just a few of the questions answered during this session! Get your pen and paper ready!

Live Poll Results: What tools are most important to provide to your employees?




Meet your panelists


Cindy Ashby

Janus International

Website: https://www.janusintl.com/
Email: cynthia.ashby@janusintl.com

Jim Ross

3 Mile Storage Management

Website: https://www.3milestorage.com
Email: jim@theselfstorageshow.com

Denise Bowley

Self Storage Science

Website: http://selfstoragescience.com/
Email: denise@selfstoragescience.com

Ben Hendricks

Five Star Storage

Website: https://www.fivestarstorage.biz/
Email: ben@fivestarstorage.biz

Jason Lee

Self Storage Science

Website: https://selfstoragescience.com/
Email: jason@selfstoragescience.com

Got questions or comments for the panelists?

Our panelists will be happy to answer any questions you have. We hope you enjoyed this Gabfest Session. Talk soon!

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Resources from this session

Key Performance Indicators (KPIs) at Five Star Storage

  1. Revenue
  2. Occupancy (Square Footage)
  3. Delinquency Percentage
  4. Retail Sales Per Move-in
  5. Insurance Enrollment Percentages
  6. Leads Converted 

Awesome Quotes

  • "People don't want to be managed. They want to be developed." (Cindy Ashby)
  • "Set goals and KPIs together with your managers." (Jim Ross)
  • "Don't just give them the answer. Explain the 'why'." (Stephanie Tharpe)

Tools Mentioned

Would you like to follow along with the speakers? Download the presentation slides below.

Download Presentation Slides



Workshop Highlights

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