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In this session, Stephanie Tharpe and Sue Haviland discuss how your management team is the front line of every facility. They tackle topics like manager training, evaluating performance, and how to create avenues of growth and motivation for a healthy, prospering storage facility.
Moderators: Tommy Nguyen
Featured Speakers: Stephanie Tharpe and Sue Haviland
Category: Self Storage
Focus: Owners and Managers
Aired: August 6th, 2020
Gabfocus Sessions are virtual workshops for self storage owners, managers, and operators. Brought to you by the team behind Gabfest: StoragePug and MR Management.
Each session features hand-picked industry pros who will dive deep into relevant topics surrounding our industry, share best practices, and explore trends in the market. It's our hope that these sessions help you navigate your self storage business better during these uncertain times.
Want more tools for your managers? Join us on Gabfocus weekly on Thursdays.
These are just a few of the questions answered during this session! Get your pen and paper ready!
Our panelists will be happy to answer any questions you have. We hope you enjoyed this Gabfest Session. Talk soon!
“If we pay people right, they don't have to look for other ways supplement their income." - Sue Haviland
"Try not to micromanage [managers]. You hired them in the first place because you thought they could do the job well." - Sue Haviland
"How do you know what target you are suppose to hit if you can't see it or don't know what it is?" - Tommy Pug
"I'd rather my manager make a deal than have a sale - anytime." - Stephanie Tharpe
"Being a great manager does not mean you're a great trainer." - Sue Haviland
We asked our panelists: As an owner, what’s the most helpful thing you can do for your team?
“Be there to support them 100 percent, as much as you can." - Stephanie Tharpe
“You've gotta start with paying them right. They need to feel valued." - Sue Haviland
Developing your team starts with making the time to continually educate and invest in them. Many managers don't have achievable goals simply because they don't know what is obtainable and they lack oversight from their owners. Sue and Stephanie both agree that if you invest as much time as you can into properly educating your managers, they will become a much better asset for you and your facility.
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