Wednesday, October 29, 2025
- 12:00 - 7:00pm: Registration & Silent Auction Open - Level 3 Foyer
- 1:00 - 4:00pm: Pre-Conference Workshops - Rooms 301/302, 303/304, & 310/311
- 4:30 - 6:30pm: Welcome Reception - Level 3 Foyer
- 6:30 - 10:00pm: Charity Casino Night & Poker Night - Lone Star Ballroom D
Thursday, October 30, 2025
- 7:00am - 6:00pm: Registration & Silent Auction Open - Level 3 Foyer
- 8:00 - 8:45am: Early Risers' Bonus Sessions
- Capital Markets Decoded: Understanding Investment Realities in 2025 - Lone Star Ballroom B
- Marketing Mayhem: Making Sense of Today's Strategies and Tomorrow's Trends - Lone Star Ballroom C
- Predictions vs. Reality: How a Decade Transformed Self Storage - Room 301/302
- 8:00 - 8:45am: New Member & First-Time Attendee Orientation - Lone Star Ballroom D
- 9:00 - 10:30am: Opening Session & Keynote Presentation - Lone Star Ballroom E
- The Encore Experience: Reconnecting to Purpose, Performing With Passion, and Delivering More, Together!
- 10:30 - 11:15am: Breakout Sessions
- The Next-Gen Site Manager: Where AI and Automation Meet the Human Touch - Lone Star Ballroom A
- The State of Self Storage: Trends, Data, and What's Next - Lone Star Ballroom D
- The Day Everything Went Wrong: Disaster Prevention, Response, and Recovery - Lone Star Ballroom B
- Your Lease, Your Lifeline: How to Avoid Contract Nightmares - Lone Star Ballroom C
- Unlocking Tax Savings Through Facility Upgrades - Room 301/302
- 11:30am - 12:15pm: Breakout Sessions
- The Churn Creates the Burn: How to Prevent Staffing Shortages - Lone Star Ballroom A
- Maximize Performance for Multi-Facility Success: Boost Efficiency, Revenue, & Results - Lone Star Ballroom B
- Scaling Your Tech Stack for the Future: What Smart Facilities are Doing Now - Lone Star Ballroom C
- Profit by the Numbers: Turning Market Data Into Revenue - Lone Star Ballroom D
- Building Lasting Success: Time-Tested Development & Investment Strategies - Room 301/302
- 12:15 - 1:30pm: Membership Lunch & Networking - Griffin Hall
- 1:30 - 3:00pm: Roundtables - Lone Star Ballroom E
- Happy to Help: Leveling Up Your Phone Skills to Win More Customers - Tommy Nguyen
- 3:00 - 6:00pm: Trade Show - JW Grand Ballroom
- Visit booth #523 to get a pair of Pug Socks!
- 3:30 - 5:00pm: Special Operations-Focused Education & Idea Exchange - Room 403/403
- Leadership Lessons from Both Sides of the Desk: The Manager & Owner Perspective
- 9:00 - 11:00pm: Late Night Party - Monster Bash - Griffin Hall
Friday, October 31, 2025
- 7:30am - 2:00pm: Registration Open - Level 3 Foyer
- 7:30am - 12:00pm: Silent Auction Open - Level 3 Foyer
- 8:30 - 10:00am: Roundtables - Lone Star Ballroom E
- Happy to Help: Leveling Up Your Phone Skills to Win More Customers - Tommy Nguyen
- 9:00 - 10:00am: Breakout Sessions
- Operating Under Profit Pressure - Lone Star Ballroom B
- Brand Building Through Consistency and Memorable Customer Experiences - Lone Star Ballroom C
- The Buy Side: What's Driving Self Storage Deals Now - Lone Star Ballroom D
- Maximizing the Benefits of the Big Beautiful Bill - Room 301/302
- 10:00am - 1:00pm: Trade Show - JW Grand Ballroom
- Visit booth #523 to get a pair of Pug Socks!
- 12:00pm: Silent Auction Closes - Level 3 Foyer
- 12:30 - 1:00pm: Booth Bingo Ends & Winner Announced - JW Grand Ballroom
- 1:00 - 1:15pm: Raffle Winner Announced - JW Grand Ballroom
Find the official TSSA program here.
Catch Tommy's Roundtable on Thursday & Friday!
Roundtable: Happy to Help - Leveling Up Your Phone Skills & Winning More Customers
Host: Tommy Nguyen - StoragePug - Table 7
Day & Time: Thursday, 10/30 from 1:00 - 3:00pm & Friday, 10/31 from 8:30 - 10:00am
Making a sale over the phone doesn’t come naturally to everyone–and that’s okay! But if you can master just a few key skills, you’ll find yourself more confident and more successful when talking to a potential new customer. In this roundtable, we’ll talk about the best ways to handle any sales call–and how to turn those calls into rentals and referrals.
- How to make a great first impression over the phone
- How to get all the information you need without being pushy or "salesy"
- How great conversations can lead to more referrals and a healthier business
When and Where is the TSSA Conference?
The conference and trade show will be hosted at the JW Marriott Austin in Austin, TX on Wednesday, October 29 through Friday, October 31. When you arrive, make sure you sign in at the TSSA registration desk for your badge and materials!
JW Marriott Austin
110 E 2nd St
Austin, TX 78701
Phone: (512) 474-4777
