Monday, September 15, 2025
- 12:00 - 1:00pm: Registration & check-in
- 1:00 - 1:15pm: Welcome & Announcements
- 1:15 - 3:00pm: General Sessions
- AI in Operations: Stacie Maxwell - Secure Lease & Brett Copper - Copper Storage Management
- AI in Technology: Brett Copper - Copper Storage Management, Stacie Maxwell - Secure Lease, Mason Levy - Swivl, Brian Oakley - 10 Federal
- 3:15 - 4:00pm: Homes for Our Troops Presentation
- 4:00pm: Break for room check-in
- 5:00 - 6:00pm: Trade show open
- Stop by booth 22 to get a pair of Pug Socks!
- 6:00 - 9:30pm: Charity reception, banquet, and auction
Tuesday, September 16, 2025
- 8:00 - 9:00am: Registration & Breakfast
- 9:00 - 9:45am: General Session - Building & Development Panel
- Clay Powers - Stor-Alot Self Storage & Nigel Kreft - Elevate Structures
- 10:00 - 12:00pm: Legal Session - New Legislation & Your Questions
- Ashley Oblinger - Weissmann, Zucker, Euster, + Katz
- 12:00 - 1:00pm: Lunch
- 12:30 - 2:30pm: Trade show open
- Stop by booth 22 to get a pair of Pug Socks!
- 2:45 - 3:45pm: Roundtables
- Happy to Help: Leveling Up Your Phone Skills & Winning More Customers - Tommy Nguyen, StoragePug
- 3:30 - 5:00pm: The Great Debates - Self Storage Operations
- Bob Copper - Self Storage 101 vs. Grace Totty - Absolute Self Storage Management
Wednesday, September 17, 2025
- 8:00 - 9:00am: Breakfast
- 9:00 - 11:00am: Managers Summit
- Operations & Marketing - Stacie Maxwell, Secure Lease
- 9:00 - 11:00am: Owners Summit
- Asset Protection - Larry Oxenham, American Society for Asset Protection
- Auditing Your Property - Melissa Huff, Lighthouse Storage Solutions
- 11:00am - 12:00pm: General Session - State of the Industry
- Anne Blackwell & Jesse Luke - Equicap
Find the official TNSSA program here.
Catch Tommy's Roundtable on Tuesday!
Roundtable: Happy to Help - Leveling Up Your Phone Skills & Winning More Customers
Host: Tommy Nguyen - StoragePug
Day & Time: Tuesday, September 16 from 2:45 - 3:45pm
Making a sale over the phone doesn’t come naturally to everyone–and that’s okay! But if you can master just a few key skills, you’ll find yourself more confident and more successful when talking to a potential new customer. In this roundtable, we’ll talk about the best ways to handle any sales call–and how to turn those calls into rentals and referrals.
- How to make a great first impression over the phone
- How to get all the information you need without being pushy or "salesy"
- How great conversations can lead to more referrals and a healthier business
When and Where is the TNSSA Conference
The conference will be hosted at the World's Fair Exhibition Hall in Knoxville, TN on Monday, September 15 through Wednesday, September 17, and the conference hotel is the Marriott Downtown Knoxville. When you arrive, make sure you sign in at the TNSSA registration desk for your badge and materials!
World's Fair Exhibition Hall
935 Worlds Fair Park Dr
Knoxville, TN 37902
Phone: (865) 522-5669
Marriott Knoxville Downtown
525 Henley St
Knoxville, TN 37902
Phone: (865) 522-2800
