Tuesday, September 2, 2025
- 7:00am - 6:00 pm: Registration - 2nd Floor Hallway
- 11:00am - 12:00 pm: SSA 101 - Maximize Your Experience - Starvine 1-2
- 2:00 - 5:00 pm: Family Business Master Class - Juniper 2
- 2:00 - 5:00 pm: Self Storage Managers Master Class - Starvine 10-11
- David Cooper - Storage King, Jim Mooney - Freedom Storage Management, Carol Mixon -SkilCheck Services, Stacie Maxwell - On The Move, Sarah Beth Johnson-DeFazio - Universal Storage Group, Sue Haviland - Haviland Storage Services
- 5:30 - 7:00 pm: SSA Foundation Fundraiser Featuring Pro Football Legends - Juniper 3-4
- 7:00 - 8:30 pm: Canadian SSA Reception
Wednesday, September 3, 2025
- 7:00am - 7:00 pm: Registration - 2nd Floor Hallway
- 8:15 - 9:00 am - Concurrent Educational Sessions
- State of the Self Storage Market - Starvine 1-2
- Modern Rental Agreement Clauses You May be Missing - Starvine 6-7
- Future-Proofing Self Storage: Smarter Tech for the Next 50 Years - Starvine 3-4
- KPIs, ROI, and NOI: The Numbers that Matter for Self Storage Operators - Starvine 10-11
- 9:15 - 10:00 am: General Session - The Latest SSA Self Storage Demand Study - Ironwood
- Chelsea Glass - C+R Research, George Leon - Designetto Consulting, Weyen Burnam - StorageMart, Alyssa Quill - Storage Asset Management
- 10:15 - 11:30 am: Self Storage Executive All Stars - Ironwood
- Tim Dietz - Self Storage Association, Cris Burnam - StorageMart, Bill Hobin - William Warren/StorQuest, Chris Marr - CubeSmart, Joe Margolis - Extra Space, Joe Russell - Public Storage, Joe Shoen - U-Haul
- 11:30am - 4:00 pm: Trade Show Open- Pinyon & Bristlecone
- Visit us at booth #164 to get a pair of Pug Socks!
- 12:00 - 3:00 pm: Large Operators Council Meeting - Juniper 3-4
- 3:00 - 4:00 pm: Large Operators Council Reception - Juniper 3-4
- 4:00 - 5:30 pm: Young Leaders Group Session - Juniper 2
- 5:45 - 9:30 pm: Shuttles to & from Aria and Allegiant Stadium - Tour Bus Lobby
- 6:00 - 9:00 pm: SSA's 50 on the 50 Celebration - Allegiant Stadium
Thursday, September 4, 2025
- 8:00 am - 3:30 pm: Registration - 2nd Floor Hallway
- 8:30 - 9:45 am: Canadian SSA Session - Starvine 5
- 9:00 - 10:30 am: SSA Women's Council Panel Session & Breakfast - Starvine 10-11
- 10:30 - 11:30 am: Roundtable Discussions - Juniper 1
- Table 14 - Your 5-Star Facility: How to Get More Reviews, Tommy Nguyen - StoragePug
- 11:30 am - 3:00 pm: Trade Show Open - Pinyon & Bristlecone
- Visit us at booth #164 to get a pair of Pug Socks!
- 3:15 - 4:15 pm: SSA Foundation Hall of Fame Inductions & Foundation Forum Speaker - Ironwood
- Living in the Age of AI - Rich Kaarlgard
- 4:30 - 5:15 pm: Concurrent Educational Sessions
- State of Play: Market Conditions, Operational Wins, and Technology Strategies - Starvine 1-2
- Secrets of the Top 10%: What High-Performing Managers Do Differently - Starvine 3-4
- What's Happening in Self Storage: Trends in Construction, Design, and Industry Shifts - Starvine 6-7
- Mastering Your Sales Funnel: Strategies for Success - Starvine 10-11
Friday, September 5, 2025
- 8:00 - 8:45 am: Concurrent Educational Sessions
- Ten Things I Learned About Self Storage by Recognizing and Creating Value - Starvine 1-2
- Train to Retain: Coaching, Developing, and Growing Talent in Self Storage - Starvine 3-4
- Remote Management Strategies to Boost Customer Satisfaction and Your Bottom Line - Starvine 6-7
- Self Storage National Outlook - Starvine 10-11
- 9:00 - 9:45 am: Concurrent Educational Sessions
- Modernizing Self Storage Operations: Embracing Technology, AI, and Automation - Starvine 1-2
- Revitalize Your Facility with Budget-Friendly Renovations and Repairs - Starvine 3-4
- Red Flags, Green Lights: Real-World Lessons from 3 Decades of Due Diligence - Starvine 6-7
- How Insurance Costs are Making or Breaking Self Storage Deals - Starvine 10-11
- 10:00 - 11:15 am: Closing Session - Five Decades of Self Storage Legal Stewardship - Ironwood
- Carlos Kaslow - SSLN, Scott Zucker - SSLN, Joe Doherty - SSA, Daniel Bryant - SSA, Jeff Foster - CubeSmart, Jeffrey Greenberger - Greenberger & Brewer, LLP
Find the official SSA program here.
Catch Tommy's Roundtable
Round Table Topic: Your 5-Star Facility: How to Get More Reviews
Host: Tommy Nguyen - StoragePug - Table 14
Day & Time: Thursday, September 4 from 10:30 - 11:30 am
These days, nobody buys anything without reading a review first. Storage is no exception. One of the very best ways to stand out in a crowded market is to get as many positive reviews as possible–but sometimes, that can feel like an uphill battle. In this roundtable, we’ll talk about our favorite, well-tested strategies for getting more reviews and how to use those reviews to get more business. We’ll cover:
- How to get more reviews
- How to respond to negative reviews
- Wha to do with positive reviews
When and Where is the SSA Conference?
The conference and trade show will be hosted at the Aria Resort & Casino in Orlando, FL on Tuesday, September 2 through Friday, September 5. When you arrive, make sure you sign in at the SSA registration desk for your badge and materials!
Aria Resort & Casino
3730 S Las Vegas Blvd
Las Vegas, NV 89158
Phone: (866) 359-7757
Where do I go? Maps for SSA Fall 2025
