Monday, November 9, 2025
- 9:00am: Registration Open - Grandville Foyer A
- 11:00am - 12:45pm: Trade Show Open - Grandville AB
- Stop by our purple table to get some Pug Swag!
- 12:00pm: Lunch - Grandville AB
- 12:45 - 1:15pm: Welcome & NCSSA Hall of Fame Inductions - Grandville CD
- Demarco Southerland - Morningstar Properties & NCSSA President
- 1:15 - 2:15pm: Self Storage Odyssey 2026: Navigating an Evolving Market - Grandville CD
- Tyson Heubner - Yardi Matrix
- 2:30 - 3:30pm: Concurrent Education Sessions
- Building the Ideal Self Storage Tech Stack - Tommy Nguyen - StoragePug - Whitehall
- Independent Operators Success Series Workshop 301 - Grandview Ballroom
- 3:45 - 4:45pm: Concurrent Education Sessions
- How to Tell If a Vendor's AI Claim is Real - Whitehall
- Independent Operators Success Series Workshop 301 - Grandview Ballroom
- 4:45 - 6:45pm: Trade Show Reception
- Stop by our purple table to get some Pug Swag!
Tuesday, November 10, 2025
- 7:30am: Registration Open-Grandville Foyer A
- 8:00 - 8:45am: Legal & Legislative Update Breakfast - Grandville CD
- 8:45 - 9:30am: North Carolina & Beyond: The State Self Storage - Grandville CD
- Adam Karnes - The BSC Group
- Owner Track:
- 9:45 - 10:30am: Navigating Self Storage Financing Today - Grandville CD
- 10:45 - 11:30am: Before You Call the Broke - Grandville CD
- Manager Track:
- 9:45 - 10:30am: Tough Tenant Conversations - Grandville AB
- 10:45 - 11:30am: Sales Strategies to Convert More Leads - Tommy Nguyen - StoragePug - Grandville AB
- 11:45am - 12:45pm: Roundtables - Grandville CD
- Table 9 - Know Your Customer, Know Your Market: What Amenities Matter Most - Tommy Nguyen - StoragePug
- 12:45pm: Grab & Go Snacks - Grandville Foyer
Find the official NCSSA program here.
Catch Tommy's Presentations & Roundtable
Session: Building the Ideal Self Storage Tech Stack
Speaker: Tommy Nguyen - StoragePug
Day & Time: Monday, November 9 from 2:30 - 3:30pm - Whitehall Room
Making the right choices when it comes to your facility's technology can feel daunting. There are seemingly endless options and possibilities! No need to worry, though--In this presentation, we'll give you a practical guide for assembling your own ideal tech stack.
Session: Sales Strategies to Convert More Leads & Win More Customers
Speaker: Tommy Nguyen - StoragePug
Day & Time: Tuesday, November 10 from 10:45 - 11:30am - Grandville AB
Sales doesn’t come naturally to everyone–and that’s okay! But if you can master just a few key skills, you’ll find yourself more confident and more successful when talking to a potential new customer. In this presentation, we’ll talk about the best ways to handle any sales call–and how to turn those calls into rentals and referrals.
Roundtable: Know Your Customer, Know Your Market: What Amenities Matter Most
Table Host: Tommy Nguyen - StoragePug - Tabe 9
Day & Time: Tuesday, November 10 from 11:45am - 12:45pm - Grandville CD
Every market is different, and every storage facility brings something different to the table. But it can be challenging to pinpoint exactly what your future customers are looking for--and what you should be doing in order to meet them where they're at.
When and Where is the NCSSA Conference
The conference will be hosted at the Grandover Resort & Spa in Greensboro, NC on Monday, November 9 through Tuesday, November 10. When you arrive, make sure you sign in at the NCSSA registration desk for your badge and materials!
Grandover Resort & Spa
1000 Club Rd
Greensboro, NC 27407
Phone: (336) 294-1800
