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HR Generalist/Office Coordinator

Create effective HR processes that foster a people-centric workplace.

StoragePug is looking for an HR Generalist/Office Coordinator to help facilitate the fun, fast, and familiar office environment. You'll join our fun, fast-growing tech startup here in Knoxville, TN.

StoragePug is the Shopify of self storage. We build high-converting websites to help independent self storage operators compete with national, publicly-traded competitors and provide amazing experiences for their customers.

The HR Generalist/Office Coordinator ensures that our company’s general office operations run smoothly and maintains a pleasant work environment for all, ensuring high levels of organizational effectiveness, communication, employee engagement, and safety.
 
You will be responsible for the overall management of our office, organizing employee culture events, answering questions about benefits, and organizing hiring initiatives.
 
You’ll be working in a startup environment named one of Knoxville’s Top 10 Startup Cultures, at a company that knows SEO (Google: “self storage marketing.” StoragePug typically comes up on the first page of search results, nationwide).
 
You can get a feel for our culture by taking a look at our Google My Business listing (https://g.page/StoragePug).
 
Pug Fun Facts:
  • We are a SaaS/tech startup in Knoxville, located in the heart of Cedar Bluff
  • Our clients have storage facilities all over the country, from New York to Hawaii
  • We serve the self storage industry: a $38 billion dollar industry with over 55,000 facilities
The Who, What, Where, and Why
 
Who You Are:
  • Driven, motivated, and a joy to work with.
  • People-centric and loves networking/nurturing relationships.
  • Someone who enjoys working independently and with a talented team.
  • Someone who values creating a great workplace environment by fostering our fun, fast, familiar company culture.
  • Quick to adapt to new tools and technologies.
What’s the day-to-day look like the HR Generalist? You will:
  • Help consistently recruit excellent candidates: assist with scheduling interviews, obtaining feedback from hiring managers, and checking candidate references.
  • Assist in pre-employment communication, onboarding, and new hire training.
  • Conduct employee onboarding for new starters: welcome gifts, desk setup, liaising with the team for computers/equipment, building keys are assigned, etc.
  • Ensure legal compliance with legal and social HR regulations (anti-discrimination training, etc.).
  • Stay up to date on employment legislation and provide local insight to develop internal policies, procedures, and guidelines as the company grows. You will be the main point of contact for administrative matters.
  • Assist in planning employee social events.
  • Supplier/inventory management as needed (office snacks, cleaners, stationery, caterers, etc.).
  • Assist in managing incoming and outgoing mail/deliveries.
  • Manage any special projects relating to office needs as they arise.
  • Perform other reasonable duties as assigned.
Requirements:
  • Strong communication, interpersonal relationship building, consulting, teamwork, and leadership skills.
  • Impeccable attention to detail.
  • Proficient knowledge of basic software such as Microsoft Office and Google Workspace..
  • Ability to work with written and oral briefs.
  • Quick thinker and problem solver.
  • Proven ability to research and execute on projects.
  • Strong collaboration skills with a willingness to put business and team ahead of individual priorities
  • Highly resourceful, creative, collaborative, motivated, and driven.
  • Track record of positive impact on work environments.
  • You have a positive “can-do” attitude!
  • Work at our office in Knoxville, TN.
  • Alignment with StoragePug's Core Values.
  • Passion for going above and beyond, always!
  • Bachelor’s degree at a minimum
  • Ability to handle pet dander. We have an office dog!
What We’re Looking For:
  • Proven experience in office administration.
  • Experience managing and directing employees.
  • Knowledge and experience with human resources best practices (including talent management, employee relations, compensation practices, organizational design, and performance management).
  • Innate love of working “in the grey” and a fluster-less ability to re-prioritize on the fly.
  • Strong plus: previous tech company experience
  • Strong plus: experience in facilitating organizational effectiveness meetings with tools such as process mapping, RACI, competency models, etc.
Why:
All of our products are made with love in Knoxville, TN. We are committed to your growth as an individual and as a leader in marketing. We win when you win, and we’re dedicated to helping you make the most of your experiences here at StoragePug. Your ideas will thrive here. Come be a part of the Pug!
 
Where:
This position will be located at our headquarters in Knoxville, TN. You’ll work with a close-knit team of dedicated salespeople, software engineers, and co-founders. We’ve built a culture of inclusion and innovation, and we strive for the success of our people.
 
Cover Letter:
  • Not required, but it will help you stand out
  • Tell us why you’d be awesome at creating content for StoragePug
Benefits & Perks:
  • 9 Paid Holidays
  • Starting 10 PTO Days
  • 5 Mental Health Days
  • Vision Insurance
  • Dental Insurance
  • Catered Birthday Parties
  • Catered Monthly Highlights
  • Business Travel
  • Free Pug Swag
  • Fancy Coffee Machine
  • Free Snacks
  • Holiday Team Dinner
  • Relaxed Business Casual Dress Code
 
 How to Apply
  1. Click on the button below.
  2. Attach your resume and link to your professional profile (LinkedIn, Dribble, blog, etc).
  3. Answer: why does content writing excite you?

Join the Team

If selected, our team will be in touch! 

WE MAKE IT HAPPEN

We solve problems. We do what it takes to get things done. We fully commit to the task at hand, and we set the standard for our team.

GOOD STEWARDS

Our clients entrust the growth of their businesses to us, and we entrust the success of the business to each other. We MUST be good stewards of the resources, time, and opportunity we are given. This isn’t about being cheap; it’s about being responsible.

COMPLACENCY IS THE ENEMY OF SUCCESS

We are never satisfied with good enough. We push ourselves and each other to improve our physical, emotional, and intellectual well being. As an organization, we strive for continuous, mindful innovation.

WE MAKE POSITIVE, LASTING IMPRESSIONS

As we journey together, we show up, fully committed. Our team is empowered to make decisions, act, and leave their mark. We invest our time into each other to build a team of mutual trust and accountability. 

IT MAKES US HAPPY TO MAKE YOU HAPPY

We care. No, seriously, our sincere and deeply held belief is that we are conduits of kindness and compassion to others, and we care about bringing joy to others. 

People have good days and bad, and sometimes we may be the only light in their life. Whether smiling when talking on the telephone to each other or to our customers, serving others with enthusiasm is a pleasure.

RELENTLESSLY DIG (to understand why)

We approach the world with curiosity and a healthy dose of skepticism. We passionately pursue truth and foster an environment of healthy, respectful debate.

If we can solve a problem using a better method or stop an activity “that we’ve always done,” we must.

Our story

Nearly half of Americans hate their jobs. They spend one-third of their lives going to places they dislike, working for people they don’t respect, and going through the motions of work that utterly devoid of meaning. Thank goodness I hated my job. If I wasn’t fired, the company as we know it would be nothing more than a weekend project. While some may have thrown up their hands in despair, I embraced the opportunity to change the course of my life, on his own terms. 

See, my dad asked me to “help build a website to rent units online, for his self-storage facility in Knoxville, TN.” He’s not much of a “tech guy,” so he didn’t expect much out of this project but thought it might be something I could do. After a little bit of digging, however, we realized that folks like my dad don’t have the tools to run their businesses — because they didn’t exist. The little website project grew into a mission to bring the industry into the twentieth century. The Pug was born.

Tommy Nguyen and Richard Jeffords, former college friends, joined forces with me to build the Shopify of Self Storage, StoragePug. Why pugs? Because dating back to 400 BC, the Chinese read their wrinkles to symbolize loyalty, love, and fortune. And, well, truth is, I just love pugs. 

The vision was simple: make great, usable software with amazing people and love on people who believe we can help them.

We’re zealous about helping people. Great people in bad places make bad employees. We’ve built a culture that fosters mental, emotional, and professional growth. We help our clients grow their business. We help people who find themselves at a point of need to quickly and painlessly secure the right storage facility with our clients. Our souls are full because it makes us happy to make you happy.

Our 🚀 clients

"I don't have to worry about how my site is performing. I see it every day with the tools they provide. They also know what properties need special attention and they are working with me to make sure my advertising is in line with my digital competitors. This team is FUN, excited, motivated and love what they do!"
stephanie-tharpe

Stephanie Tharpe
President, A+ Management Group, LP

"They are a great partner and we have a lot of interactions on how to keep improving the customer experience on our website, as well as talking about new and exciting products that the industry has not really seen yet."
jim-mooney

Jim Mooney Jr.
VP Operations, Freedom Storage Management

"We have increased our website traffic 12% YoY and added 9.7% more leads. The online rental platform that we added for the first time this year brought in 157 online rentals. These guys are incredible! Every member of the team goes above and beyond!"
jess-casto

Jess Casto
Director of Marketing, STORExpress

"They are without a doubt a big part of our success. I highly recommend them, 5 stars! Our websites drive over a third of our rentals and also serve our existing customers with online bill pay and account management."
barry-raber

Barry Raber
President, Bargain Storage

"I'll be honest, my business and life has been improved by partnering with StoragePug. I have relieved my stress of "making it in the Storage business" and gained some good friends which are always looking out for my best interests."
matt-clark

Matt Clark
Self Storage Development, Elmdale Partners

"Like the Greyhound Bus Service: 'Leave The Driving To Us'. That says it all."
michael-spear

Michael Spear
Owner, Storage Corral

"I no longer have to consume my days with analyzing our digital marketing campaigns, which has given me more time to spend with family and focus on other aspects of my business."
david-kampa

David Kampa
Managing Partner. Freeport Self Storage

"Better SEO, Ranking better online, no issues with online payments! Better overall online platform for our customers. Less time spent dealing with website issues, and more time enjoying new lead emails coming in!"
cameron-hoover

Cameron Hoover
CMO, Freedom Storage Management

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