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Session 9: Automated Operations

Session 9: Automated Operations

  • Automation and COVID-19
  • Automation to rent more units
  • Automation to improve customer retention

Moderator: Stephanie Tharpe
Pros: Bob Copper, Terry Campbell, Jim Ferguson
Peers: Jane Sauls, Raheem Amer, Melissa Huff

Category: Operations
Focus: Owners and Managers
Aired: March 17, 2020
Duration: 32:07

Gabfest On Demand

Brought to you by industry Pros and Peers, The Self Storage Gabfest is a live, virtual conference for self storage owners, operators, managers, and investors. Gabfest 2020 was broadcasted live on March 17, 2020.

Gabfest Highlights:

  • 12 Action-packed Panels
  • 20+ Peers (Owners, Managers, and Operators)
  • 30+ Pros (Operations, Marketing, Technology, Lending, Portable, Legal)

You can relive the entire, all-day event. Watch from anywhere at any time. 

Want more tools for your managers? Join us on Gabfocus weekly on Thursdays.

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Live Q&A

  1. What does automation have to do with the current COVID-19 pandemic?
  2. How do I increase rentals with automation?
  3. How can I leverage automation to improve on customer retention?
  4. What is automations and why are you using it?
  5. How do the customers react to automation?
  6. What are the operational challenges to automation?
  7. Why did you choose automation?

These are just a few of the questions answered during this session! Get your pen and paper ready!

Live Poll Results: What social media platform do you use to promote your self storage facility?




Meet your panelists


Bob Cooper

Self Storage 101

Website: https://selfstorage101.com/
Email: bob@selfstorage101.com

Terry Campbell

Live Oak Bank

Website: https://www.liveoak.bank/self-storage
Email: terry.campbell@liveoak.bank

Jim Ferguson


Website: https://storable.com
Email: jim.ferguson@storable.com

Jane Sauls

Little Vine Storage

Website: https://littlevinestorage.com
Email: janehsauls@gmail.com

Raheem Amer

Devon Self Storage

Website: https://www.devonselfstorage.com
Email: raheem@devonselfstorage.com

Melissa Huff

MR Management

Website: https://mr-mgmt.com/
Email: melissa@mr-mgmt.com

Got questions or comments for the panelists?

Our panelists will be happy to answer any questions you have. We hope you enjoyed this Gabfest Session. Talk soon!

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Tools to Help with Automation

Helpful Guides

Workshop Highlights

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